We ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day. During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order, however we will keep you updated during all times.
Products that are to be customized or made to order will take longer to dispatch depending on the specifications of the product. We will reach out to you on the email id or contact number provided to confirm the exact number of days that will be required.
Orders once shipped cannot be canceled.
All domestic orders qualify for free shipping. We ship our orders through a reliable shipping partner and you will receive regular updates on the communication number provided by you on when the product is dispatched and the delivery timelines.
You can track your order through our courier partner’s website with the help of the AWB number shared. We do not accept cash on delivery orders at the moment.
Please ensure you provide your detailed address and contact number for our delivery person to be able to reach you faster. Our delivery partners would try twice to deliver the product and in case of unavailability of the customer, the order would then be returned to us.
The exchange cost difference and shipping cost difference would be addressed on a case to case basis.
Refund Policy
In an event where a replacement of the product is not available, complete refund will be provided to the customer. Refund will be initiated within 48hrs once the product is received back at our facility.
Using coupons & offers
- Coupons are applicable only on purchases made on www.jimnjam.com
- Only one coupon code may be used per order.
- Products on slashed pricing are not eligible for further discounts.
- Some coupon codes come with an expiry date; please make sure you use them before their validity expires.
- Some coupon codes exclude certain categories such as books or gift cards.
Cancellation Policy
Please ensure you provide your detailed address and contact number for our delivery person to be able to reach you faster. Our delivery partners would try twice to deliver the product and in case of unavailability of the customer, the order would then be returned to us.In case you want to cancel an order, please email call us on 9321234347 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it and we will not be able to refund it too. Incase for some unavoidable reason you need to return it – the shipping charges will need to be borne by the customer.
Jim N Jam reserve the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
Should you have any questions about your order dispatch, you can email us on customercare@jimnjam.com or call us on 9321234347 on all working days, except public holidays between 9:30 am to 7:00 pm IST.